Legal
Privacy Policy
Last updated: 26 May 2026
Your privacy is foundational to the trust we build with every client. This policy explains exactly what we collect, why we collect it, and how we keep it secure — with particular care for the photographs you share through our instant estimate tool.
1.Information We Collect
To provide our premium clearing services, we collect the personal information necessary to quote, schedule and complete your job. This includes your name, contact phone number, email address, service address, and photographs of the items you wish to have removed.
2.How We Use Your Data
Your privacy is our priority. We use your data strictly to:
- Provide accurate estimates and facilitate the logistics of your junk removal.
- Communicate with you regarding arrival times and invoicing.
Photographic Privacy: Photos uploaded via our Instant Estimate tool are used internally only by our quoting team. We will never use photographs of your private residence, estate, or belongings for public marketing or social media without your explicit, prior written consent.
3.Data Sharing
Urban Junk Removal does not sell, rent, or trade your personal data to third parties. We only share necessary operational details with trusted local partners — such as recycling centers or donation charities — strictly for the purpose of offloading materials.
4.Data Security
We employ industry-standard digital security measures to ensure your personal information and uploaded files are protected against unauthorized access. Once a job is completed and finalized, estimation photos are periodically purged from our active servers.
5.Your Rights
Under the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you, request its correction, or request its deletion at any time. To exercise these rights, contact us at enquiries@urbanjunkremoval.com.au.